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What is Knitwise’s refund and replacement policy?Updated 24 days ago

We want you to love your order! We offer refunds or replacements if:

  • The item was damaged or lost in transit

  • There’s a manufacturing defect (like an incorrect pattern, sizing issue, or flaw)

  • You received the wrong item

To qualify:

  • Contact us within 7 days of delivery

  • Provide your order number and photos of the issue

We’ll work with you to make it right — either through a refund or a free replacement.

You can reach our customer support team at: [email protected]. We aim to respond within 24 hours on business days.

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