What is Knitwise’s refund and replacement policy?Updated a month ago

We want you to love your order! We offer refunds or replacements if:

• The item was damaged or lost in transit

• There’s a manufacturing defect (like an incorrect pattern, sizing issue, or flaw)

• You received the wrong item
  

To qualify:

• Contact us within 7 days of delivery

• Provide your order number and photos of the issue

We’ll work with you to make it right — either through a refund or a free replacement.

You can reach our customer support team at: [email protected]. We aim to respond within 24 hours on business days.