About Knitwise

Account and Payment Management

Design & Templates Creation

Product & Order Management

If our customer service agents are offline, please email myart@knitwise.com for design support or support@knitwise.com for any other inquiries.

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Knitwise App

About Knitwise, Account, Billing Setup, and Management.

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Who are we?

How much does Knitwise cost?

How does Knitwise work?

How does earning work when selling via Knitwise?

How to create and set up your account?

How to set up and edit your billing method?

How to create your own product templates?

How to make an order?

How to track an order?

How to edit an order?

How to export orders?

Connect Shopify store with Knitwise App

Create your product template

Add your product templates to your store

Set up Shopify shipping profile

Complete a Shopify order

Place an order in the App

Edit or cancel my order after it is placed

Track orders

Sell personalized product via Shopify

Set up product with multiple options

Selling via Shopify

How long it takes to ship and how much it costs?

Where does Knitwise ship to?

Where is the knitwear made?

What should I do if my order hasn’t arrived yet?

Shipping

Do my customers need to pay import duties or VAT, and how should I handle pricing?

Do I need to pay sales tax to Knitwise?

Tax & Duty

Shipping, Tax, Duty

What is Knitwise privacy policy?

What is Knitwise cancellation policy?

What is the return process and policy?

Can I change my order after placing it?

What if I ordered the wrong size or changed my mind?

What is Knitwise content policy?

What is Knitwise’s refund and replacement policy?

What happens if a package wasn’t delivered but the tracking shows it was?

Terms, Policies, Refund

Can I sell on other platforms or marketplaces with Knitwise?

Does Knitwise offer any discount for bulk orders?

Does Knitwise contact my customers on behalf of me?

Do the products include neck labels? Can I add my own custom labels?

Frequently Asked Questions

Connect Order Desk with Knitwise

Selling via Order Desk