Note:. 1. If you need to make changes or cancel your order after it has been placed, please refer to this page for more information. 2. If you encounter any issues while placing an order in the app, feel free to email us at business@knitwise.com for

<ol id="isPasted"><li style="font-size: 16px; color: rgb(0, 0, 0);">Click the &quot;New Order&quot; button to start a new order. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-a27150be-d4be-461e-993a-f01ec6be657f-71cb3011-7b41-42a3-baf9-3c76ff03782b.jpeg" style="width: 683px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Select the desired product template from the &quot;My Product Templates&quot; section. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-c063708f-62df-474a-87b0-546c3fda0d1c-5544b82e-4cc9-489c-ab3e-e253445ae40e.jpeg" style="width: 706px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Choose the size you want and click &quot;Continue&quot; to add the product to your cart. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-5e83add1-0d7d-4b6c-a834-8990d83d4d21-5b274116-6c3d-447a-85b0-b69a555ff7aa.jpeg" style="width: 703px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Then you&apos;ll see the product added as Line Items on your order. If needed, click the &quot;Add Product&quot; button to include more items in your cart. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-c5e11ff8-9fb9-483a-8c7b-ebd84ebaa496-728d3363-2898-4e33-bfbf-46a43e452c52.jpeg" style="width: 685px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Proceed to the &quot;Continue to shipping&quot; step to enter your shipping address and select the shipping method. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-8f75602f-6740-4202-bb1c-3bb42b5bb639-525ee0cf-bd18-41e2-826f-ae900a9a917c.jpeg" style="width: 698px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Once you fill up the shipping information, click the&#xA0;&quot;Continue to review&quot; button. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-b84b7958-f2c9-4e6d-a247-77867ef4401a-d2ed18be-229c-43c9-bff1-4ef4d4c1f20e.jpeg" style="width: 698px;" class="fr-fic fr-dii fr-rounded fr-bordered"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Review your order details to ensure accuracy. If you have a pre-set billing method, you can proceed to payment by clicking &quot;Pay&quot;. For instructions on setting up a billing method, please refer to&#xA0;<a href="/en-US/how-to-set-up-and-edit-your-billing-method-278927">How to setup and edit your billing method</a>.&#xA0; If you are paying via invoice, you i&apos;ll see&#xA0;&quot;Submit Button&quot; which submits the order to production w/o going through the payment process. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6kDDV2NbQkK/2024081316-1dfb05f8-8ef2-413f-b455-fd7a25cc665d-b1399249-0764-443a-b3d4-c117f7ce2f1a.jpeg" style="width: 672px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/qgaXzxaBpj6vDWOp/2023-08-24_19-04-6314d806-98ac-4e42-aa0d-1e6cc455517c.png" style="width: 653px;" class="fr-fic fr-dii"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Once the payment is successfully completed, your order will appear in the &quot;Order&quot; section with the status &quot;In Production&quot; indicating that we have received and are processing your order. <img src="https://attachments.gorgias.help/uploads.gorgias.io/qgaXzxaBpj6vDWOp/2023-07-23_08-44-864e525c-3857-4151-a66e-c50af735439a.png" style="width: 652px;" class="fr-fic fr-dii fr-rounded fr-bordered"></li></ol> Note:&#xA0;1. If you need to make changes or cancel your order after it has been placed, please refer to&#xA0;<a href="/en-US/edit-or-cancel-my-order-after-it-is-placed-278999">this page</a>&#xA0;for more information.&#xA0;2. If you encounter any issues while placing an order in the app, feel free to email us at <a data-token-index="1" href="mailto:business@knitwise.com" rel="noopener noreferrer" style="cursor:pointer;color:inherit;word-wrap:break-word;font-weight:600;text-decoration:inherit;" tabindex="0">business@knitwise.com</a> for assistance.

How to make an order?

Note: If you have any further questions or concerns regarding order tracking, please don't hesitate to reach out to our customer support team.

<ol><li style="font-size: 16px; color: rgb(0, 0, 0);">In the &quot;Orders&quot; section, you can find the &quot;Status&quot; column that indicates the status of each order. You can also click on the status tab to view orders in each status category.<img src="https://uploads.gorgias.io/qgaXzxaBpj6vDWOp/2023-10-23_10-34-975fe5ef-854f-4bab-8268-b4ab99fc471f.png" style="width: 653px;" class="fr-fic fr-dib fr-rounded fr-bordered"><ul style="list-style-type: circle;"><li style="font-size: 16px; color: rgb(0, 0, 0);">Needs Customization -&#xA0;an order line requires an artwork to be uploaded, you will see an &quot;Upload Artwork&quot;&#xA0;button which will redirect you on a page where you need to upload your design file (eg: BMP file). This upload link is publicly available so you can provide this link to your designers so they can upload, check, and submit their designs once they are done. if in any case you need to change the artwork, you&apos;ll see &quot;Change&#xA0;Artwork&quot;&#xA0;button instead.<img src="https://uploads.gorgias.io/qgaXzxaBpj6vDWOp/2023-10-23_10-37-5dc825df-647c-48a6-b3a1-a7fe011dcacb.png" style="width: 613px;" class="fr-fic fr-dib fr-rounded fr-bordered"></li><li style="font-size: 16px; color: rgb(0, 0, 0);">Needs Approval - an order is ready to accept your payment. At this point you can still do some actions (eg: changing the artwork, updating the shipping method for shopify orders and etc.). If you are paying via invoice, you i&apos;ll see &quot;Submit Button&quot; which submits the order to production w/o going through the payment process.<img src="https://uploads.gorgias.io/qgaXzxaBpj6vDWOp/2023-10-23_10-48-eef29fea-fe77-48b6-9b98-8665fda61d52.png" style="width: 613px;" class="fr-fic fr-dib fr-rounded fr-bordered"></li></ul></li><li style="font-size: 16px; color: rgb(0, 0, 0);">After we receive your payment, the order status will change to &quot;In Production&quot;. During this phase, changes or edits to your order are NOT allowed.<ul style="color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0);">if you need to make any changes, please email <a data-token-index="1" href="mailto:wecare@knitwise.com" id="isPasted" rel="noopener noreferrer" style="cursor:pointer;color:inherit;word-wrap:break-word;font-weight:600;text-decoration:inherit;" tabindex="0">wecare@knitwise.com</a> with the order number and the details of the change. We will do our best to accommodate these changes depending on the order status and the nature of the requested changes.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Once your order is shipped, the status will change to &quot;Shipped&quot;</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Please note that your Shopify tracking emails will be automatically triggered once Knitwise ships your order. It typically takes 7-10 days to ship your order.</li></ul></li></ol>Note: If you have any further questions or concerns regarding order tracking, please don&apos;t hesitate to reach out to our customer support team.

How to track an order?

If our customer service agents are offline, please email myart@knitwise.com for design support or support@knitwise.com for any other inquiries.

Product & Order Management

How to make an order?

How to track an order?