Knitwise App logo
Knitwise App logo

All articles

Product & Order Management

How to make an order?

Note:. 1. If you need to make changes or cancel your order after it has been placed, please refer to this page for more information. 2. If you encounter any issues while placing an order in the app, feel free to email us at [email protected] for

How to track an order?

In the "Orders" section, you can find the "Status" column that indicates the status of each order. You can also click on the status tab to view orders in each status category. Needs Customization - an order line requires an artwork to be uploaded, yo

How to edit an order?

You can edit order items when your order is in Draft, Failed, Needs Approval, or Needs Customization status:. You can edit shipping information when your order is in Draft, Failed, Needs Approval, Needs Customization, or early* In Production status: